What is a Customized Unit?

A customised unit is one that is constructed with bundles (minimum of 3) and/or a lace frontal or lace closure. It will be constructed exactly to suit your specification. Our wigs have a life span of 2-3 years with proper maintenance and care.

Do you do express service?

Yes, we do. This takes 7 business days (excludes weekends and bank holidays)

Do I need to take measurements?

Yes, you will be contacted via email after your order has been placed to provide the measurements. You will have 24 hours to provide these measurements and they can easily be done via a tape measure.

Can the wigs be coloured?

Yes, all hair from our hairline can be coloured. However, this option does not apply to express service orders.

Can the wigs be worn glueless?

Yes, all wigs are constructed to be worn glueless as they will come with wig straps and in built combs. The use of glue is optional.

What is the turnaround time?

Normal processing time is 12 business days (excludes weekends and bank holidays)

Can i supply my own hair?

Unfortunately no, all customised units are constructed using hair from our hairline ONLY.

Return policy

Please be advised that as this wig was constructed specifically for you, there are absolutely no refund/exchange for customised units.

Orders can be cancelled within 48 hours of purchase, however any orders cancelled after 24 hours of purchase attracts a 25% cancellation fee off the total unit price.

If however you receive your unit and not satisfied, we will do our best to fix any issues but please be advised that there are absolutely no refunds/exchanges for customised units.

Please be absolutely certain of your interest in a customised unit before placing your orders. Please be sure to read and understand the terms and conditions surrounding the construction of a customised unit before you proceed.